By the PrimeTrack Telematics team, Ikeja, Lagos. Published , last reviewed .
Most tracking companies can put a dot on a map. The differences that matter show up later: when a device is tampered with, when a truck sits in the workshop for a week, when you need footage of an accident, or when someone needs help at night. This guide walks through what to check, in roughly the order it will matter to you.
1. Start with the problem you need solved
Write down what is costing you money or sleep before you look at hardware. Vehicles disappearing from view, fuel bills that do not match the work done, risky driving, accident disputes and FRSC compliance each point to a different product. A provider worth choosing will ask you these questions before it recommends anything.
2. Check the licences
Ask any provider for its licence from the Nigerian Communications Commission (NCC) to provide GPS tracking and telematics services, and ask to see it rather than take it on trust. PrimeTrack is NCC-licensed; you can see our licence and credentials.
Speed limiters are separate. The Federal Road Safety Corps (FRSC) does not fit devices itself: it licenses private firms to supply, install, maintain and service them, so use an FRSC-licensed vendor. PrimeTrack is one; see our page on FRSC speed limiters.
3. Match the hardware to how the asset runs
A wired tracker draws power from the vehicle, which is fine while the vehicle is running and a weakness when it is parked, disconnected or under repair. For trucks that spend time off the road, a solar tracker such as PrimeSOLAR, which is not connected to the truck battery and runs on a solar-recharged battery for a minimum of three years, keeps reporting. For containers and cargo with no power source at all, a stand-alone rechargeable tracker such as STAR attaches magnetically and runs for months on a charge.
Nigerian heat, dust and rain are hard on electronics. Ask whether devices are waterproof, dustproof and rated for high temperatures, and what happens when someone tries to tamper with one: does it send an alert, and can the SIM be removed?
4. Decide whether you need video
GPS tells you where and how fast. Video tells you what happened. If accident disputes, cargo theft or driver conduct are real costs for you, look at a camera system with road and in-cabin views, enough storage for your shifts, and alerts that reach the driver as well as the control room. PrimeTrack’s Ai-PRIME uses four IR weatherproof cameras with a 256GB to 4TB DVR.
5. Look at the reports, not just the map
The map is the demo. The reports are what you will use every week. Ask for real examples of history playback, geofence alerts, idling, speeding, turnaround time (TAT) and asset utilisation, and check that each one answers a question you actually have. Our fleet analytics page lists the reports PrimeTrack provides.
6. Measure fuel per vehicle
Fuel is usually the largest running cost a fleet can influence. A useful system reports fuel use per vehicle over time and links it to driving, so idling and speeding show up as costs, not just as events. See how fuel monitoring works.
7. Ask about support hours
Problems rarely happen at 10am on a Tuesday. Find out who answers the phone at night and at weekends, and whether the provider watches for faults or waits for you to report them. PrimeTrack’s PrimeCARE team works 24/7.
8. Read the warranty
Check how long the warranty lasts, who it covers and what voids it. PrimeTrack products carry a three-year warranty from the date of purchase for the original purchaser; the full terms set out what it covers and excludes.
9. Make sure your data can leave the platform
If you run an ERP, a maintenance system or a dispatch tool, tracking data is worth more inside it. Ask whether the provider has an API and who supports the integration. See PrimeTrack API integration.
10. Plan for the fleet you will have
Choose a platform that will still fit when the fleet doubles. PrimeTrack’s is built to run from 3 vehicles to 3,000.
A checklist to take into meetings
- 1Ask to see the provider’s NCC licence for GPS tracking and telematics.
- 2For speed limiters, use an FRSC-licensed vendor.
- 3Match the power source to the asset: wired, solar, or battery for cargo.
- 4Decide whether you need video evidence and in-cab driver alerts.
- 5Ask for sample reports: history playback, geofencing, idling, TAT, utilisation.
- 6Check how fuel is measured, per vehicle and over time.
- 7Confirm support hours, and what happens at 2am on a Sunday.
- 8Read the warranty: how long, for whom, and what voids it.
- 9Make sure your data can reach your ERP through an API.
- 10Check the platform scales with the fleet you plan to have.